Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Hasb service. By accessing, signing up for, or using Hasb you confirm that you have read, understood, and agree to be bound by these Terms.

Effective: 13 May 2026Version: v1.0Governing law: United Arab Emirates

Summary. Hasb is a UAE-domiciled cloud accounting service. We host your books and let you ask an AI assistant questions about them. You own your data. We never read it for ourselves or to train models. We only access it to operate the service, comply with the law, or — at your explicit instruction — help you with support. You can export and delete your data at any time. The full clauses below are long because they have to be.

1. Acceptance & agreement to be bound

These Terms constitute a binding legal agreement (the "Agreement") between you ("you," the "Customer," the "User") and the entity that operates Hasb ("Hasb," "we," "us," or "our"). By creating an account, signing in, accessing any part of the Hasb product (the "Service"), uploading content, or clicking any button that indicates acceptance, you agree to these Terms, the Privacy Policy, the Acceptable Use Policy, the Cookie Policy, and any other policy referenced or linked from this page (together, the "Policies"). If you do not agree, you must not use the Service.

If you accept these Terms on behalf of a company, partnership, free zone entity, or any other organisation ("Organisation"), you represent and warrant that (a) you have full legal authority to bind that Organisation; (b) you have read and agree to these Terms; and (c) you accept these Terms on behalf of that Organisation. In that case "you" refers to the Organisation and to every person you authorise to use Hasb under your account ("Authorised Users").

We may update these Terms from time to time. The current version is always available at hasb.ai/terms. Material changes will be notified to you at least 30 days in advance by email and/or in-product banner. Continued use of the Service after the change takes effect constitutes your acceptance of the updated Terms.

2. Definitions

Account: the unique workspace tied to your sign-in.
Customer Data: any data, content, files, documents, images, journal entries, vouchers, instructions, prompts, conversations, configurations, or other material you or your Authorised Users submit, upload, or generate inside Hasb.
Output: any text, summary, draft, calculation, document, report, or other content generated by the Service (including its AI features) in response to your inputs or instructions.
Documentation: user-facing help, tutorials, and product descriptions published by us.
Subscription: a paid plan that grants you access to the Service for a defined period.
Free Tier: any limited use of the Service offered without payment.
Sample Workspace: the demonstration workspace populated with fictional data shown to unauthenticated visitors and to new accounts before real-data ingestion.
FTA: the UAE Federal Tax Authority.
Working Day: Monday through Friday, excluding UAE public holidays, in the timezone "Asia/Dubai" (GMT+4).

3. What Hasb does — and does not — do

3.1 What we do

Hasb is a cloud-based accounting service for the UAE. It allows you to (a) capture and organise vendor bills, customer invoices, bank statements, receipts, and other financial documents; (b) generate bookkeeping entries automatically or under your review; (c) produce statutory reports including but not limited to balance sheet, profit & loss, trial balance, cash flow, aged receivables, and aged payables; (d) prepare drafts of UAE VAT returns (VAT 201) and Corporate Tax (CT) working papers; (e) interact with an AI assistant ("Hasb AI") trained to answer natural-language questions about your books; (f) store and retrieve source documents and audit trails.

3.2 What we explicitly do not do

Hasb is not a substitute for a licensed accountant, auditor, tax agent, or legal advisor. The Output is provided for your information and convenience and must be reviewed by you (or by a qualified professional acting for you) before you rely on it for any regulated submission, financial decision, or external report.

Hasb does not file or submit anything to a government portal on your behalf. All filings, including VAT returns and CT submissions to the FTA via eDirham or any successor portal, must be initiated and completed by you or by a tax agent you have separately engaged. The Service prepares documents; you (or your agent) sign and submit them.

Hasb does not provide investment, legal, audit, banking, insurance, or regulated financial-services advice. Any AI-generated suggestion is a suggestion only and must not be construed as professional advice.

Hasb does not guarantee the accuracy of Output. AI-generated content can be wrong, incomplete, or out of date. You bear final responsibility for every figure you submit to any third party, regulator, or financial counterparty.

4. Your account, eligibility & security

4.1 Eligibility

You may use the Service only if you are at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is greater), have the legal capacity to enter into binding contracts, and are not prohibited from using the Service under any applicable law, sanction list, or court order. Use by minors is forbidden.

4.2 Sign-in

You access the Service via an email-based magic-link authentication (no password by default). You are responsible for keeping your email account secure. Anyone who can access your email may be able to access your Hasb account. We strongly recommend enabling two-factor authentication on your email provider.

Optional features such as time-based one-time-password (TOTP) two-factor authentication, step-up confirmation for sensitive actions, IP allow-listing, and single-sign-on (SSO) may be made available; using them when offered is your responsibility.

4.3 Account responsibility

You are responsible for:

every action taken under your account, whether by you, an Authorised User, or someone who obtained access to your sign-in email;
the accuracy, lawfulness, and licensing of all Customer Data you upload;
maintaining backups outside of the Service in addition to any backup we provide;
notifying us immediately at security@hasb.aiof any actual or suspected unauthorised access to your account.

4.4 Authorised Users

If your subscription includes multiple seats, the Account Owner may invite Authorised Users. The Account Owner is responsible for the conduct of all Authorised Users and for paying the seat fee that applies to each one. Revoking access for an Authorised User is the Account Owner's responsibility and must be done before that person leaves the Organisation.

5. Customer Data & data ownership

5.1 You own your data

You retain all right, title, and interest in and to Customer Data.We claim no ownership in any document, image, journal entry, conversation, or figure you put into Hasb. We act only as your data processor for the purpose of operating the Service. The terms of that processing are set out in our Data Processing Agreement, which forms part of this Agreement.

5.2 Licence to operate the Service

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, transform, encrypt, decrypt, parse, extract metadata from, and otherwise process Customer Data solely to the extent necessary to: (a) provide and improve the Service to you; (b) deliver Output you have requested; (c) detect and prevent fraud, abuse, or security incidents; (d) comply with applicable law; and (e) enforce these Terms. This licence terminates when you delete the relevant Customer Data, subject to any retention required by law.

5.3 We do not train AI models on Customer Data

We do not use Customer Data to train, fine-tune, or improve any generative model. Customer Data is not used for advertising, profiling, resale, or any purpose other than operating the Service for you.

5.4 We do not read your files

Hasb staff do not browse, open, or read your Customer Data as a matter of course. Access to Customer Data by our personnel is technically restricted, individually authenticated, and audit-logged. Such access only occurs in the narrowly defined circumstances listed in clause 5.5.

5.5 When we may access Customer Data (the "Trust Exceptions")

We will access Customer Data only when one of the following applies, and only to the extent and for the time strictly necessary:

You ask us to. If you open a support ticket and authorise us to inspect a specific document, ledger, or screen.
Trust & safety. To investigate a specific, credible report of abuse, fraud, malware, money laundering, sanctions evasion, terrorism financing, child-sexual-abuse material, or other illegality, where doing so is necessary to confirm or rebut the report.
Legal compulsion. When we receive a valid, binding, narrowly scoped legal request (subpoena, court order, regulatory order, or law-enforcement request) from an authority with jurisdiction over us. We will, where lawful, notify you in advance so you can object.
Imminent harm.To prevent imminent danger to a person's life or physical safety, or imminent destruction of evidence.
Operational debugging. To diagnose a specific service-level incident affecting you, with the smallest possible sample of Customer Data, and only after reasonable attempts to reproduce the issue without Customer Data have failed.

Every such access is logged in an append-only audit chain and may be disclosed to you on written request to dpo@hasb.ai.

5.6 Personal originals — 24-hour wipe (personal tier)

For accounts on a personal tier, raw source files (receipts, bank statements, payslips) are deleted from primary storage within 24 hours (administrator-tunable at the Account Owner level). Structured data extracted from those files — journal entries, categorisations, totals — remains in the books. This is a privacy feature and not a substitute for your own document retention.

6. AI features & Output

6.1 Nature of Hasb AI

Hasb AI uses large language models to generate Output. Such models can produce text that is plausible but factually incorrect ("hallucinations"), out of date, biased, or otherwise unsuitable for your purpose. You must always verify Output before relying on it.

6.2 Prompts & conversations

Your prompts, questions, attachments, and the corresponding Output are Customer Data and are treated as such (clause 5). We do not send your prompts to third parties except to the AI provider used to generate the Output, under contractual controls listed in our Subprocessors page.

6.3 No professional advice

AI Output is informational only. It is not legal advice, tax advice, accounting advice, audit advice, investment advice, or any other regulated professional service. Where your jurisdiction restricts a regulated activity to licensed professionals, you must engage such a professional separately.

6.4 Trace & auditability

Where the Service generates a figure or document, it attempts to attach a cryptographic or referential trace to the underlying transactions. Absent such a trace, rendering of the Output may be refused. This is a feature of the Service intended to discourage unsupported claims; it is not a guarantee of accuracy.

7. Acceptable Use

Your use of the Service is also governed by our Acceptable Use Policy, incorporated by reference. In summary, you must not (a) use the Service for any illegal purpose, including money laundering, sanctions evasion, tax evasion, fraud, or financing of terrorism; (b) upload content that infringes third-party rights or violates privacy law; (c) attempt to reverse-engineer the Service, scrape it, or access it for the purpose of building a competing product; (d) overload, probe, or interfere with the Service's operation; (e) circumvent any access control or rate limit; (f) misrepresent your identity or impersonate a tax agent, auditor, or regulator; (g) submit content that is defamatory, obscene, harassing, hateful, or sexually explicit; or (h) upload malware, child-sexual-abuse material, or content otherwise prohibited by law in your or our jurisdiction.

8. Fees, billing & taxes

8.1 Subscriptions

Paid plans are described on /pricing. Fees, billing frequency, seat limits, storage limits, and feature inclusions are stated there. Fees are charged in advance for the chosen billing period and are non-refundable except where required by law.

8.2 Free Tier & trials

We may offer a Free Tier or trial with reduced features or capacity. We may modify or discontinue the Free Tier or trial at any time. Free Tier accounts may be deactivated for inactivity.

8.3 Taxes

Fees are exclusive of VAT, sales tax, withholding tax, or any equivalent indirect tax ("Indirect Tax"). You are responsible for any Indirect Tax that applies on top of the stated fee. If we are required by law to collect Indirect Tax, we will charge it in addition to the listed fee.

8.4 Failed payment

If payment fails, we will attempt to retry the charge and notify you. If payment remains unsuccessful for 14 days, we may suspend access to paid features. After 60 days of non-payment we may terminate the account and delete Customer Data subject to the export window in clause 10.

9. Intellectual property

The Service, including all software, code, design, documentation, brand, logos, screen layouts, and product-specific terminology (e.g., the SAP-style T-code scheme used by Hasb), is owned by us or our licensors and is protected by UAE and international intellectual-property laws. Except for the limited rights to use the Service granted to you under these Terms, no rights are transferred to you.

You retain ownership of your Customer Data. You grant us only the operational licence in clause 5.2.

Feedback you voluntarily provide (suggestions, bug reports, feature requests) may be used by us without obligation or compensation; you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use such feedback to improve the Service.

10. Suspension, termination & data export

10.1 By you

You may cancel your subscription at any time from the account settings. The cancellation takes effect at the end of the current billing period. After cancellation, your account is moved into an export window of 30 days during which you can download all Customer Data. After the export window the account is queued for permanent deletion; deletion completes within 90 days subject to legal hold requirements (clause 5.5).

10.2 By us

We may suspend or terminate the account immediately and without refund if (a) you materially breach these Terms or the AUP; (b) you fail to pay; (c) we are required to do so by law; (d) we reasonably believe that continued operation of the account creates material risk of harm to other users, the Service, our staff, or third parties; or (e) you commence insolvency proceedings or are unable to pay your debts as they fall due.

10.3 Effect of termination

Upon termination all rights granted to you under these Terms cease. Clauses that by their nature should survive (5, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18) shall survive.

11. Warranty disclaimer

The Service is provided "as is" and "as available." To the maximum extent permitted by applicable law, we disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, security, completeness, and uninterrupted operation. Without limiting the foregoing, we make no warranty that (a) the Service will meet your requirements; (b) Output will be accurate or reliable; (c) the Service will operate without interruption, defect, or error; (d) defects will be corrected; or (e) the Service is free from viruses or harmful components. You use the Service at your sole risk.

12. Limitation of liability

To the maximum extent permitted by applicable law:

Neither party shall be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profit, loss of goodwill, loss of business opportunity, loss of revenue, loss of anticipated savings, or loss of, or corruption of, data, whether based on contract, tort (including negligence), product liability, or any other legal theory, even if advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to this Agreement and the Service, regardless of the cause of action, shall not exceed the greater of (a) the fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) AED 1,000 (one thousand UAE dirhams).
The limitations in this clause 12 do not apply to (i) liability that cannot be excluded by law, (ii) fraud or wilful misconduct, or (iii) infringement of the other party's intellectual-property rights.

13. Indemnification

You agree to indemnify, defend, and hold harmless Hasb, its affiliates, and their respective officers, directors, employees, contractors, agents, and licensors from and against any claim, demand, loss, liability, damage, fine, penalty, or expense (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms, the AUP, or any applicable law; (b) your Customer Data, including any claim that it infringes a third-party right, violates a person's privacy, or constitutes unlawful content; (c) your use of Output in a manner contrary to clause 6; or (d) any false, misleading, or fraudulent return or filing made by you or your tax agent in reliance on Hasb-prepared documents.

14. Force majeure

Neither party will be liable for any failure or delay in performance that is caused by events beyond its reasonable control, including but not limited to acts of God, natural disaster, war, terrorism, civil unrest, government action, sanctions, embargoes, labour disputes, internet or telecommunications failure, large-scale third-party infrastructure failure (including but not limited to cloud provider outage), or pandemic.

15. Governing law & dispute resolution

These Terms are governed by the laws of the United Arab Emirates, including any applicable federal laws and the laws of the emirate in which the Hasb operating entity is registered, without regard to conflict-of-laws principles.

Any dispute arising out of or in connection with these Terms shall first be addressed through good-faith negotiation between authorised representatives of each party for a period of not less than thirty (30) days. If the dispute is not resolved by negotiation, it shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre ("DIAC") in accordance with the DIAC Arbitration Rules in force at the time, which Rules are deemed incorporated by reference into this clause. The seat of arbitration shall be Dubai, UAE. The language of the arbitration shall be English. The number of arbitrators shall be one (1) unless the parties agree otherwise.

Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from any court of competent jurisdiction to protect its intellectual property, confidential information, or safety of personal data.

16. Export controls & sanctions

You represent and warrant that (a) you are not located in a country subject to comprehensive sanctions by the United Nations Security Council, the United Arab Emirates, the European Union, the United Kingdom, or the United States; (b) you are not on any sanctions list maintained by those authorities; (c) you will not use the Service in or for the benefit of any sanctioned person, entity, or jurisdiction; and (d) you will not export, re-export, or transfer the Service in violation of applicable export-control laws.

17. Notices

Notices to us must be sent in writing to legal@hasb.aiand, for regulatory or data-protection matters, copied to dpo@hasb.ai. Notices to you will be sent to the email address on file or displayed inside the Service. Notices are deemed delivered when sent, provided no bounce notification is received.

18. Miscellaneous

Entire agreement. These Terms, together with the Policies incorporated by reference, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements.
Severability.If any provision is found unenforceable, the rest remains in full force, and the unenforceable provision will be interpreted to give effect to the parties' original intent.
No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets.
Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship.
Third-party beneficiaries. There are no third-party beneficiaries to this Agreement.
Language. The English version of these Terms is the controlling version. Translations are provided for convenience.
Headings. Headings are for convenience and do not affect interpretation.

19. Contact

Hasb · UAE-domiciled service. For all legal matters: legal@hasb.ai. For data-protection matters: dpo@hasb.ai. For security incidents: security@hasb.ai. For acceptable-use complaints: abuse@hasb.ai.